OrientLeaf Shipping Policy
Processing Time
Orders are processed and handed to our fulfillment partner within 1-3 business days(excluding weekends and U.S. holidays). You'll receive a tracking number by email as soon as your order ships.
Order Tracking
Once your order ships, you'll receive an email with a tracking link. If your tracking hasn't updated in 5+ business days, contact us at support@orientleaf.com and we'll investigate with the carrier.
Shipping Restrictions
We currently ship within the United States only. We do not ship to P.O. boxes serviced by certain carriers where tracked delivery is unavailable, or to APO/FPO addresses at this time.
Damaged or Lost Shipments
If your package arrives damaged or is marked delivered but missing, contact us within 14 days at support@orientleaf.com with your order number (and photos, if applicable). We'll replace or refund affected orders promptly.
Address Accuracy
Please double-check your shipping address at checkout. We cannot reroute packages once they enter fulfillment. Orders returned to us due to an incorrect address can be reshipped after the additional shipping cost is paid.
