OrientLeaf Refund & Return Policy
We want you to love your grooming routine. If something isn't right, here's exactly how we'll make it right.
30-Day Return Window
You may return unopened, unused items within 30 days of delivery for a refund to your original payment method. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at [support@orientleaf.com] with a photo of the item and packaging. We will issue a full refund or send a free replacement — no return required.
Opened & Used Products
For health and hygiene reasons, grooming products that have been opened or used cannot be returned. That said, if a product doesn't work for you, reach out anyway — we review these case by case and will often offer a refund or store credit. Your satisfaction matters more to us than a single sale.
Non-Returnable Items
- Gift cards
- Items returned after the 30-day window
- Products missing original packaging or seals
How to Start a Return
1. Email support@orientleaf.com with your order number and the reason for your return.
2. We'll send you a Return Merchandise Authorization (RMA) with the return address and instructions.
3. Ship the item within 14 days of receiving your RMA.
4. Once your return is received and inspected, we'll notify you and process your refund within 3-5 business days. Please allow an additional 5-10 business days for your bank to post the refund.
Late or Missing Refunds
If you haven't received your refund after 15 business days, contact us at support@orientleaf.com and we'll trace it with your bank or credit card company.
Order Cancellations
Orders can be cancelled free of charge any time before they ship. Once an order enters fulfillment, we can no longer cancel it, but the standard return process above applies.
Questions? Contact us anytime at support@orientleaf.com. We answer every message.
